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As Wes mentioned in the entry on Monday, I am responsible for three primary areas. Here are some examples of problems related to those areas.
BNI Corporate Web Presence
If you need access to a portion of the BNI intranet that you do not currently have access to, call me. If you need changes made to information regarding your newspaper on BNI's corporate website, give me a call. If you have changes that need to be made to your newspaper's website, you would need to call whoever handles your web hosting for your newspaper.
PBS Servers
If you need access to PBS, or if you need a higher level of access, call me. I would request the authorization for access. If you are having printing-related problems, call me. If you are having trouble with a specific function of PBS, I may not be able to help, but I can refer you to one of our in-house PBS experts.
Antivirus Software
I am responsible for sending out the company's antivirus software. However, the installation of the antivirus software is the responsibility of each newspaper. If you need help on the installation, you would need to contact General Cybernetics or someone local. If you suspect one of your computers is having trouble with it's virus definitions updates, give me a call.