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One of the questions Steven and Wes answer frequently is, "Who should I call when I have a computer problem?" The best explanation comes in looking at what role Steven, Wes and outside vendors like General Cybernetics play in troubleshooting problems. Over the next few days, we will address these roles in detail. A greatly simplified summary is listed below.
Steven manages the BNI corporate web presence and provides support for the PBS servers, antivirus software and each site's connection to the company network. He is also responsible for other areas unrelated to providing support.
Wes provides secondary support to Steven along with maintaining the information systems for the BNI corporate office, implementing company-wide IT projects and managing vendor relationships.
General Cybernetics is the primary BNI outsourcing partner for desktop and network support. Any IT problems specific to your site should be directed to General Cybernetics. Examples would be hardware failure, computer setup and connectivity issues for individual computers.
The next three day's entries will address in detail 1) when to call Steven, 2) when to call Wes and 3) when to call General Cybernetics.
Posted by Wes at June 15, 2004 10:17 PM